My winnings haven't arrived…What should I do?
Most Online Casinos are prompt in returning your winning to your credit card up to the amount you deposited. Winnings above that amount will be sent to you as a check. If after a week you have not received a credit to your credit card or if after two weeks you have not received your check, contact the customer service department. It takes time to process your winnings and cut a check, so you want to give the casino some leeway, but not too much.
If you still are having problems retrieving your money then you can contact
Interactive Gaming Council.
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